Cybase will provide a full support solution to ensure your network stability is maintained at all times. A one year hardware support plan will be initiated with a fully-integrated service providing problem prevention and a rapid-resolution service to minimize system downtime.

When you purchase your Cybase Support Contract you will be allocated 4 Units for onsite support use. This is explained under the Onsite Engineer section.

For businesses large and small you will receive our unique package of high quality support, value for money, commitment and flexibility - tailored to suit your current and future IT requirements.

Phone Support

Cybase will provide a comprehensive phone support system for use during business hours. An expert level industry standard certified helpdesk support technician will assist you in trying to resolve your problem.

You will have a single point of contact at Cybase so you will speak to the same support technician throughout the resolution of your problem.

Remote Support

Cybase will provide a Remote Support Service for your company. The remote support service will be available during business hours and will be integrated with our phone support service.

With the companies consent, a Cybase technician can remotely connect to your network to perform diagnostic testing.

Please be aware: In order to provide remote support for your network a router and broadband connection provided by Cybase must be present at the supported site.

Onsite Engineer

If a support issue cannot be resolved via telephone or remote support a Cybase certified engineer will be on-site within 8 working-hours based on availability Monday - Friday 9:00 to 17:00.

Times may vary based on geographical location and availability. Our engineers will work directly with your point of contact at Cybase to ensure a fast and efficient resolution to your problem.

Your onsite callout time is allocated in units. Each unit is equal to 2 Hours. Your contract will initially give you 4 units for onsite support. If you think this is not adequate enough for your requirements, additional support hours can be purchased.

For further information or to arrange a consultation please contact us.